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Shipping & Returns

Shipping Policy

At Virent, our goal is to help you transform your space with the perfect home decor items. While we curate our collection and provide recommendations through affiliate links, the shipping process is managed directly by our partner retailers. Here's what you need to know about shipping when shopping through Virent:

Order Processing:

  • Orders are processed by the respective retailer. Processing times may vary, so please check the retailer's website for accurate information.

Shipping Rates and Fees:

  • Shipping costs are determined by the retailer based on the size, weight, and destination of your order.

  • For specific shipping rates, please refer to the product page on the retailer's website.

Delivery Timeframes:

  • Delivery times are provided by our partner retailers and can vary depending on your location and the shipping method selected.

  • For estimated delivery times, please review the shipping information provided on the retailer's website at checkout.

International Shipping:

  • Availability of international shipping varies by retailer. Please check the retailer's shipping policy for international delivery options and costs.

Tracking Your Order:

  • Once your order has been dispatched, you will receive a shipping confirmation email from the retailer with tracking information, allowing you to monitor your order's journey to your doorstep.

Shipping Restrictions:

  • Some items may have shipping restrictions due to size, legal restrictions, or other factors. Check the retailer's product page for specific details.

Damaged or Lost Orders:

  • In the unlikely event that your order arrives damaged or is lost in transit, please contact the retailer's customer service directly for assistance with a replacement or refund.

Questions or Concerns:

  • For questions related to shipping and delivery of items found through Virent, please contact the retailer directly for the most accurate and timely information.

Thank you for choosing Virent to help decorate your home. While we facilitate the discovery of beautiful decor items through affiliate links, the dedicated customer service teams of our partner retailers are best equipped to assist with any shipping inquiries.

Return & Exchange Policy

Returns and Exchange Policy for Virent
Thank you for shopping with Virent. While we curate and recommend high-quality home decor items through affiliate links, the return and exchange process is managed directly by our partner retailers. Here are the general guidelines to help you understand the process:

Return Time Frame:

Most retailers offer a return period within which you can return an item. This period typically ranges from 30 to 90 days after purchase, but please check the specific retailer's policy on the product page for accurate details.
Condition of Items:

Items must be returned in their original condition, including all tags, packaging, and accessories. Products that have been used, altered, or damaged may not be eligible for return.
Process for Returns and Exchanges:

To initiate a return or exchange, please visit the retailer's website from which you purchased the item and follow their instructions for returns. This usually involves logging into your account, selecting the order, and following the steps for return or exchange.
Refund Processing:

Refunds are typically processed in the original form of payment. Please allow a certain amount of days, as specified by the retailer, for the refund to appear in your account.
Restocking Fees:

Some retailers may charge a restocking fee for returns. Check the retailer's return policy for details.
Exchange Policy:

If you wish to exchange an item for a different size, colour, or another product, please refer to the retailer's exchange policy for instructions.
Defective or Incorrect Items:

If you receive a defective item or an item that is different from what was ordered, please contact the retailer's customer service immediately to arrange for a return or exchange.
Shipping Costs for Returns:

The customer is usually responsible for return shipping costs, unless the item is defective or the incorrect item was sent. Some retailers offer free return shipping; please verify with the retailer's return policy.
International Returns:

The return process for international orders can vary. Please check the retailer's policy regarding international returns and exchanges.
Contacting Customer Service:

For any questions or concerns regarding returns and exchanges, please contact the retailer's customer service directly for the most efficient assistance.
We at Virent aim to guide you to the best products to enhance your living space. While the return and exchange policies are specific to each retailer, we hope this guide helps you understand the general process. For direct assistance with returns or exchanges, please reach out to the retailer from whom you purchased the item.

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